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January 02, 2006

9 Types of Users: El Explicito

If you have ever worked in support, you would know that there are nine basic types of users. Over the next few days, we will look at each type and the advantages and disadvantages that apply...

El Explicito: "I tried the thing, ya know, and it worked, ya know, but now it doesn't, ya know?"

Advantages: Provides interesting communication challanges.

Disadvantages: So do chimps.

Symptoms: Complete inability to use proper nouns

Real Case: One (female) user walked up to a certain American manager and said, "I can't get what I want!" The manager leaned back, put his hands on his belt-buckle, and said, "Well, ma'am, you've come to the right place."

Posted by Peskie at January 2, 2006 12:00 PM