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September 18, 2003

Users vs SysOp

[Ed: This is based on an old joke writen by Dean J. Tabor called "Machine Room Operations". Personally I like to think that Ozguru used the original joke to write this letter about some of the problem users at his former place of employment....]

Recently someone called me (on a weekend) from one of the "Enterprise Systems Management Support" an ethereal place rumored to exist only in hyperspace, populated by mysterious beings called Users.

She was quite frantic. She was having trouble running a program through the computer, and her message was clear enough, although rather ill-conceived: "MY FILES ARE FULL!"

I furrowed my brow, lit a smoke, and explained to her, "Really now, Ms J [Ed: name abbreviated to protect the guilty], I don't have time for this." I slowly exhaled the menthol vapors as I stopped her process, crushing any hopes she may have had of ever again seeing that document she had spent three hours slaving over.

"I was typing this REALLY important letter, and it HAS to be ready in an hour... there's all this stuff on my screen that I didn't type... it says something about an error, should I read it to you?"

"No point. Just press return."

"Oh my, it wants my username. Can I restart that where I left off?"

"Not a chance." I drew another puff and tossed the phone aside. It occurred to me that if I had to hear one more of those whining complaint sessions, heads were going to roll. Where do you people GET this stuff? I'm going to tell you what's really going on here. Now LISTEN UP. I'm not going over this a second time:

Computer: The black box that does your work for you. That's all you need to know.

Response Time: Usually measured in nanoseconds; sometimes measured in calendar months. The general rule is: Shut up your complaining about response time.

Hardware: See "Computer." Again, not your concern.

Software: If we want you to know, we'll tell you about it, otherwise, leave us alone.

Network: Don't worry about it, we'll take care of it. Use it to send mail among your half-wit selves, and don't think we won't read it all. What do you think we do all day? By the way, J... shame about your mother's pancreas.

Data:The general rule is: Don't use any data files and if you find any, delete them before I find out about them. In fact, just stay off the computer. (See "Response Time")

System Crash: Don't ever call the system manager to tell him you think the computer [Ed: or the internet] is down. Don't call him to ask him when it will be up again. The more you bother him, the longer it takes.

Downtime: Like I said, don't ask.

Uptime: Be thankful for it, use it wisely, and get out of my face.

Overtime: Don't be ridiculous.

Vacation: A time during which I don't have to put up with your sniveling. Don't try calling. There's no point.

Computer Room: Keep out, you're not invited. Don't knock on the door--don't even think about it. I broke the phone last time one of you jerks called me, and I'm not about to replace it. And keep your greasy fingers off the windows.

My Office: The name says it all... it's mine; stay out.

Your Problems: The name says it all...

Deadlines: The general rule is: Deadlines are not acknowledged by me; they're not my responsibility. Go tell someone who cares.


a) A valid reason for shutting down the system at any time.

b) Much more important than anything any of you bozos do.

c) Anything I choose to call "maintenance" is maintenance.

Software Upgrades:Far too complex for you to comprehend. If I tell you I'm upgrading the system, just be quietly thankful. It's for your own good, even if it does mean extensive downtime during peak hours.

Electronic Mail: I delete it before it's read, so don't bother sending any to me.

Defaults: We like them just like they are; we chose them for a reason. Don't mess with them; consider them mandatory.

Error Messages: I'm not interested. I'm going to kill your process anyway, so keep them to yourself.

Killing your Process:

a) Don't ever ask why.

b) Beyond your control.

c) No warnings are given.

d) The highlight of my day.

e) If you call, it's going to happen. No exceptions.

Passwords:I reserve the right to change them without notice at any time. I choose them, and the more you bother me, the more degrading yours will be. (Example: J: WHINER)


a) They slow down the computer.

b) They waste my time.

c) A general nuisance.

d) Worse than that, actually.

Software Modifications: You don't know what you want--we'll tell you what you want. It stays like it is. Period.

Privileges: I've got them, you don't need them. Enough said. [Ed: I have seen Ozg write this in the Security Manual...]

Priority: Mine is higher than yours, accept it. That's the reason my games run faster than your lousy accounting package (See "Response Time").

Terminals:Before calling me with a terminal problem, consider this:

a) Are you prepared to do without one for weeks?

b) Do you REALLY want your process killed?

c) Did you just trip over the cord again?

d) Of course you did.

Disk Space: I set the quotas, you live with them. If you need more space, check "Data Files."

Operator: I hired him and I trained him. He does what I tell him to. Usually armed; always dangerous.

Backups: A good idea if I gave a shit, which of course I don't.

Lunch: The only time that calling my office won't result in the killing of your process.

Data Security: That's your problem. I'm certainly not going to lose any sleep over it. My files are locked up tight. I feel secure.

Jiffy: Length of time it takes me to resolve your problem by killing your process.

Eternity: Length of time it takes me to give a shit about any problem that can't be resolved by killing your process.


a) It can't be done (as far as you know).

b) I can't be bothered.

c) You're starting to annoy me.


a) Couldn't have been avoided.

b) Not my fault (as far as you know).

c) The result of annoying me.

Menus: If it's not on the menu, don't ask for it. It's not available. If it is on the menu, it's probably of no use or it doesn't work. We're working on it (See "Eternity").

Utilities: I find them quite useful, you'll find them quite inaccessible. Besides, they're not on your menu, are they. What did I tell you about that?

Nuisance: You.

Of course, I reserve the right to add, change, or remove anything from the above list. I'm not asking you to accept these matters without question, I'm telling you.

Now that we all know where we stand, I'm sure there'll be no future problems. If you have any questions or comments please feel free to keep them to yourself. If you feel the need for more information, I highly recommend that you ask someone else.


The System Manager

P.S. The new disk quota of 30 bytes per user became effective yesterday. Anyone caught exceeding the quota will lose their accounts (this means you, J!).

Posted by Peskie at September 18, 2003 12:00 PM